Alternative Dispute Resolution (ADR)

Seller: LEMBERG GROUP s.r.o.
Registered office: Družstevná 2152/22, 960 01 Zvolen, Slovak Republic
Company ID (IČO): 53 343 051 · Tax ID (DIČ): 2121362188 · VAT ID: SK2121362188
Managing director: Ing. Nadiia Goshovska
Registered in the Commercial Register of the District Court Banská Bystrica, section: Sro, insert no.: [to be completed]
Restaurants:
Lev a Láska, Andreja Kmeťa 124/12, 969 01 Banská Štiavnica · +421 910 991 110
Lemberg Bistro, Radničné námestie 10, 969 01 Banská Štiavnica · +421 911 220 126
Lemberg Family Bistro, Námestie SNP 2202/19, 960 01 Zvolen · +421 911 700 065
E-mail: lembergbistro@gmail.com

This is a courtesy translation. The relationship with the customer is governed by the law of the Slovak Republic and, in the event of any discrepancy, the Slovak version prevails.

Effective from 5 June 2026

1. Right to alternative dispute resolution

Under Act No. 391/2015 Coll. on alternative resolution of consumer disputes, a consumer has the right to ask the seller for redress if they are not satisfied with the way the seller handled their complaint, or if they believe the seller has infringed their rights.

A consumer has the right to submit a proposal to initiate alternative dispute resolution (“ADR”) to an ADR entity if the seller responded negatively to the request for redress or did not respond within 30 days of the date it was sent.

2. Alternative dispute resolution entity

The competent entity for the alternative resolution of consumer disputes with the seller is:

Slovak Trade Inspection (Slovenská obchodná inšpekcia, SOI)
Central Inspectorate of the SOI, Department for International Relations and ADR
Bajkalská 21/A, P. O. BOX No. 29, 827 99 Bratislava 27
Web: www.soi.sk
Submissions and forms: soi.sk — Alternative resolution of consumer disputes

A consumer may also turn to another authorised entity listed in the register of ADR entities maintained by the Ministry of Economy of the Slovak Republic (available at mhsr.sk). The consumer is free to choose which of these entities to approach.

3. Submitting a proposal

A consumer may submit a proposal to initiate alternative dispute resolution in writing, electronically or orally for the record. A form available on the website of the relevant ADR entity can be used. The proposal must contain in particular:

the consumer’s first name, surname and address,
the exact identification of the seller,
a description of the decisive facts and of the subject matter of the dispute,
a statement of what the consumer is seeking,
the date on which the consumer asked the seller for redress, and information about the outcome.

Alternative dispute resolution is generally free of charge for the consumer. The ADR entity may require the consumer to pay a fee of up to EUR 5 including VAT.

4. Online dispute resolution (ODR)

To submit a proposal for alternative dispute resolution, a consumer may also use the online dispute resolution (ODR) platform, available at:

ODR platform: ec.europa.eu/consumers/odr

The ODR platform can be used to resolve disputes between a seller and a consumer arising from a distance contract.

5. Further information

Further information on the conditions and course of alternative dispute resolution is available on the website of the Slovak Trade Inspection, www.soi.sk. If you have any questions you can contact us at lembergbistro@gmail.com.