This is a courtesy translation. The relationship with the customer is governed by the law of the Slovak Republic and, in the event of any discrepancy, the Slovak version prevails.
Effective from 5 June 2026
1. Introductory provisions
These general terms and conditions (the “Terms”) govern the rights and obligations between LEMBERG GROUP s.r.o., as the operator of the restaurants Lev a Láska, Lemberg Bistro and Lemberg Family Bistro (the “operator” or “seller”), and the customer (the “guest” or “buyer”) in the provision of restaurant and hospitality services, the sale of food and drinks, and the acceptance of reservations.
These Terms apply, as appropriate, to consumption on the premises, to the sale of food and drinks to take away, and to orders placed by telephone or electronically, where the operator offers such an option.
2. Scope of services and ordering
The services provided consist of the preparation and serving of food and drinks according to the restaurant’s current offer. The current selection, its composition and prices are set out in the food and drinks menu available on the premises.
- The guest places an order verbally with the staff, by telephone or electronically.
- The contractual relationship between the guest and the operator arises when the order is accepted by the staff, or confirmed by the operator.
- The operator reserves the right not to accept an order if stocks are exhausted or for operational reasons.
3. Prices and payment terms
All prices stated in the food and drinks menu are final and include value added tax (VAT). The price for the services provided is payable after consumption, or on collection of the order.
- Payment can be made in cash or by payment card, where the restaurant offers this option.
- The operator will issue the guest a proof of purchase (receipt) in accordance with applicable law.
4. Reservations
A guest may reserve a table by telephone directly with the restaurant concerned — Lev a Láska +421 910 991 110, Lemberg Bistro +421 911 220 126 (both Banská Štiavnica), Lemberg Family Bistro +421 911 700 065 (Zvolen) — or by e-mail. A reservation is binding once confirmed by the operator.
- The operator may release a reserved table if the guest does not arrive within 15 minutes of the agreed time and has not given advance notice of the delay.
- The guest is obliged to notify any change or cancellation of a reservation without undue delay, by telephone or e-mail.
- For reservations for larger groups or for events, the operator may agree individual conditions (for example a deposit or a pre-selected menu).
5. Complaints and quality
The operator is responsible for ensuring that the food and drinks served correspond to the order and meet quality and hygiene requirements under applicable law.
- The guest is entitled to raise any dissatisfaction with the quality of food or drink immediately with the staff, preferably before starting to consume it, so that the defect can be remedied without delay (for example by replacing the dish).
- A complaint concerning an incorrectly charged amount must be raised immediately at the time of payment.
- The operator will handle the complaint without undue delay; the responsible member of staff decides how it is settled.
6. Rights and obligations of the guest
- The guest is obliged to behave on the premises in a way that does not damage the operator’s property or disturb other guests.
- The guest is fully liable for damage caused intentionally or through negligence.
- The operator is entitled to refuse service to a person who is visibly under the influence of alcohol or other addictive substances, or whose behaviour disturbs the operation.
- Alcoholic drinks and tobacco products are not served to persons under 18 years of age.
7. Withdrawal from the contract
Under Act No. 102/2014 Coll. on consumer protection in the sale of goods or provision of services under a distance contract, the right of withdrawal does not apply to contracts for the provision of catering services at an agreed time of performance, nor to the sale of goods subject to rapid deterioration (prepared food and drinks).
8. Alternative dispute resolution
A consumer has the right to ask the seller for redress if they are not satisfied with the way a complaint was handled or believe that the seller has infringed their rights. If the seller responds negatively or does not respond within 30 days, the consumer has the right to submit a proposal to initiate alternative dispute resolution. Details are set out on the Alternative Dispute Resolution page.
9. Protection of personal data
The operator processes guests’ personal data in accordance with applicable law. Further information is set out in the Privacy Policy (GDPR).
10. Final provisions
These Terms take effect on the date of their publication. The operator reserves the right to amend or supplement the Terms at any time; the amended terms take effect on the date of their publication on the website. Legal relationships not governed by these Terms are subject to the relevant provisions of the law of the Slovak Republic, in particular the Civil Code and the Consumer Protection Act.